Terms of Service

Welcome to A&A Heating & Air Conditioning (“A&A,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website and our HVAC services, including diagnostics, repair, maintenance, installation, replacement, and related offerings (collectively, the “Services”). By scheduling work with us, approving an estimate, paying an invoice, or using this website, you agree to these Terms.

1) Services & Work Orders

• We perform Services for residential and light commercial HVAC systems, water heaters, indoor air quality products, and related equipment as described in a written estimate, work order, or invoice (the “Order”).
• You authorize our technicians to access the property, evaluate conditions, and perform the Services described in the Order.
• Turnaround times (arrival windows, completion dates) are estimates and may vary due to parts availability, site conditions, inspections, weather, and safety considerations.

2) Estimates, Pricing & Change Orders

• Written estimates are based on information available at the time of inspection and are not binding if hidden conditions are found (e.g., code deficiencies, deteriorated wiring/ducts, structural or venting issues, asbestos/mold, valves, flues, condensate routing, gas sizing, electrical capacity).
• Unless otherwise stated, estimates expire after 30 days and may be adjusted for supplier pricing changes, taxes, fees, and permits.
• Any additional work requested or required due to unforeseen conditions will be documented via a change order and may affect price and schedule.

3) Payment Terms & Charges

• Payment is due as stated on the invoice. We may require a deposit for special-order equipment. We accept common payment methods; card processing fees may apply if disclosed on the invoice.
• Trip/diagnostic charges, after-hours premiums, disposal/environmental fees (e.g., refrigerant recovery), and permit/inspection fees may apply and will be disclosed on the Order or invoice.
• Past-due balances may accrue a late fee or interest at the maximum allowed by law. We may suspend work or withhold final commissioning/startup until payment is received. Returned payments may incur a fee.
• You agree that we may exercise applicable lien rights for unpaid Services pursuant to Virginia law.

4) Scheduling, Access & Site Conditions

• You agree to provide safe, timely access to equipment, mechanical rooms, attics, crawlspaces, electrical panels, gas shutoffs, water shutoffs, flues/vents, and relevant areas.
• You are responsible for clearing personal items or obstructions that prevent access. Additional labor for access (e.g., moving heavy items, ceiling removal) may be billed.
• Missed appointments, lockouts, or unsafe conditions may incur a re-dispatch charge.

5) Permits, Code Compliance & Inspections

• Where required, A&A will obtain permits for work we perform unless otherwise stated in writing. Permit fees and inspection scheduling may impact lead time.
• We perform work to applicable codes at the time of installation. Bringing existing non-compliant elements up to code (electrical, flues, drains, gas sizing, condensate disposal, combustion air, seismic supports, etc.) may require additional work and fees.

6) Equipment, Parts & Homeowner-Supplied Items

• We may use new OEM parts, manufacturer-approved alternatives, or equivalent components meeting specifications. Removed parts may be discarded unless otherwise requested before work begins.
• For homeowner-supplied equipment/parts, we may decline installation. If we agree, we provide no warranty for those items and may charge additional labor if parts are incompatible or defective.

7) Refrigerants & Environmental Handling

• We follow applicable regulations for refrigerant recovery, handling, and leak checks. Repairs may require system evacuation, replacement of driers/valves, and recharging to manufacturer specifications.
• Refrigerant leaks can be intermittent or slow; dye/electronic testing may require multiple visits. No-leak guarantee is provided unless expressly stated in writing.

8) Property Protection, Pre-Existing Conditions & Limitations

• We exercise reasonable care while working; however, we are not responsible for pre-existing damage, latent defects, normal wear, age-related failures, prior improper work, or incompatibility with existing systems (ducts, chimneys, wiring, condensate, controls).
• Minor drywall, paint, or landscaping disturbance from necessary access is possible; restoration beyond patch-ready is excluded unless the Order states otherwise.
• Please secure pets, valuables, and sensitive items before our arrival.

9) Safety & Hazardous Materials

• If hazardous conditions are discovered (e.g., gas leaks, carbon monoxide, asbestos/lead/mold, structural hazards), we may stop work until the condition is remediated by qualified parties.
• We may refuse or discontinue work that in our reasonable judgment compromises safety or violates code/manufacturer requirements.

10) Warranties

• Manufacturer warranties are provided by the manufacturer and may require product registration, documented maintenance, and installation by licensed professionals. We will assist with documentation as reasonably required.
• Any A&A workmanship warranty will be stated in writing on your invoice or maintenance agreement. If no written warranty is stated, Services are provided “as is” to the fullest extent permitted by law.
• Warranties do not cover damage from misuse, lack of maintenance, power issues, water damage, acts of nature, third-party alterations, or homeowner-supplied parts.

11) Maintenance Plans

• Maintenance plan features, visit frequency, eligible equipment, exclusions, and renewal terms are described on the plan page or agreement. Maintenance does not guarantee failure-free operation.
• If a plan payment lapses or a visit is missed, benefits (including discounts) may be suspended until reinstated.

12) Cancellations & Returns

• You may cancel a scheduled appointment with reasonable notice. Special-order equipment already purchased may be subject to supplier return policies and restocking fees.
• Installed parts/equipment cannot be returned unless required by law or covered by a specific written agreement.

13) Smart Devices, Connectivity & Third-Party Apps

• We can install/commission eligible smart thermostats and accessories. Ongoing connectivity depends on your Wi-Fi/network and third-party platforms outside our control.
• We are not responsible for data, outages, or privacy practices of third-party apps or devices. See their terms and policies.

14) Website Use & Content

• Website content is for general information only. We do not warrant uninterrupted or error-free operation.
• All site content, trademarks, and logos are owned by A&A or its licensors and may not be used without permission.
• Links to third-party sites are provided as a convenience; we are not responsible for their content or policies.

15) Privacy

Your use of the website and certain Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

16) Disclaimers & Limitation of Liability

• EXCEPT AS EXPRESSLY STATED IN A WRITTEN WARRANTY, THE SERVICES AND WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.
• TO THE MAXIMUM EXTENT PERMITTED BY LAW, A&A WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS/USE/GOODWILL.
• OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

17) Indemnification

You agree to indemnify and hold A&A harmless from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your misuse of the Services, violation of these Terms, or failure to provide accurate information or safe access.

18) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including severe weather, utility outages, supply chain disruptions, labor issues, governmental actions, or other unforeseen events.

19) Changes to These Terms

We may update these Terms from time to time. Changes take effect upon posting to this page with a revised “Last Updated” date.

20) Governing Law & Venue

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. Venue for disputes is proper in the state courts of Loudoun County, Virginia, or the federal court for the Eastern District of Virginia (as applicable).

21) Contact Us

Last Updated: September 15, 2025