Privacy Policy

At A&A Heating & Air Conditioning (“A&A,” “we,” “us,” or “our”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our HVAC services. By using our site or services, you agree to the practices described below.

1. Information We Collect

• Contact details you provide (e.g., name, email, phone) when requesting quotes, scheduling service, or contacting support.
• Service information related to your project (e.g., address you provide for service, equipment details, preferences).
• Payment information processed by our trusted payment providers (we do not store full card details on our servers).
• Website usage data such as IP address, device and browser information, pages viewed, and cookies/analytics data to improve site performance and user experience.
• Communications such as emails or messages you send us, including maintenance plan preferences and service reminders opt-ins.

2. How We Use Your Information

• To provide, schedule, and improve HVAC services (repairs, installs, tune-ups, indoor air quality solutions).
• To respond to inquiries, send estimates, invoices, and service confirmations.
• To send maintenance reminders, updates, and limited promotional messages if you have opted in (you can opt out anytime).
• To operate, secure, analyze, and improve our website and customer experience.
• To comply with legal, safety, and regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share limited information with:

• Service providers that help us operate our business and website, process payments, schedule jobs, or send communications.
• Legal authorities if required to comply with law, regulation, or legal process, or to protect our rights and users.

4. Cookies & Analytics

We use cookies and similar technologies to operate our site and understand usage (for example, Google Analytics). You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

5. reCAPTCHA & Security

Our contact forms may be protected by Google reCAPTCHA to reduce spam. Use of reCAPTCHA is subject to the Google Privacy Policy and Google Terms of Service.

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and applicable law.

7. Your Choices

• Access/Update: You may request access to or correction of your information.
• Deletion: You may request that we delete personal information, subject to certain legal exceptions.
• Marketing Opt-Out: You can unsubscribe from marketing emails using the link in the message or by contacting us.
• Cookies: Manage cookies in your browser settings.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites; we encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions or would like to exercise your privacy choices, contact us:

Last Updated: September 15, 2025